FAQ

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Frequently asked questions

Why Choose Farino Law?


In today’s age, everybody is looking for somebody who they can place their trust in, no matter what the occasion. While other law firms focus on specializing in a specific area of law, Farino Law’s goal is to place the focus on the client. Our firm is a general practice firm, meaning that our clients can come to us for anything, and we may be able to assist them every step of the way. Additionally, our attorneys are barred in multiple jurisdictions, so if you have a specific legal issue that is happening in another state, we will be able to help.




What do I do if I have a question?


Sometimes you may be unsure about a number of things when you retain an attorney. What are my fees? What are my responsibilities as a client? What is the next step that we should take in our case? Farino Law’s attorneys and staff are always available during business hours to answer your most pressing questions, and there are multiple ways to get in touch with us: you can call our main office number at 804-643-1500, or you could send us an email at info@farinolaw.com . If you need to send one of our attorneys a document, our fax number is 804-643-1551.




How do I schedule an appointment?


Because our firm is dedicated to providing excellent service, sometimes we have to make time for multiple clients. As a result, we request that you contact us to make an appointment with any one of our attorneys, either through our website, through our Facebook page, or by calling us at (804) 643-1500.




How much will legal services cost?


When you hire us for our services, our retainer agreements will specifically inform you as to how much our services cost, and some options as to how to pay legal fees. While these various options will be explained in your retainer letter, you can also find them below:

Hourly fee:

Under this option, paying on an hourly fee basis means that our legal fees are based on an hourly rate for services rendered. Each attorney charges a certain amount per hour, and this hourly amount will be made clear in your retainer agreement. At the end of each billing cycle, our office will send you a detailed, itemized bill showing all work done on your case. Unless otherwise agreed, this will be the default method of billing.

Flat fee:

Under the flat fee option, your legal fee will be a stated sum agreed to by the parties. No accounting will be made.

Contingency fee:

A contingency fee basis is a type of legal billing where your fees will be based on the recovery that we win for you if your case has to go to trial, or if your case involves litigation but settles. This option is chosen instead of the hourly fee basis, and instead we will ask for a percentage of your winnings. However, if we do not win your case, then you will not have a fee under this option. However, not all cases qualify for the contingency fee basis, and we will specifically advise you during the client intake meeting if your case can be covered by this option.

Other potential fees:

Retainer: A retainer fee is required, and must be paid during the client intake meeting in order to begin working on your case. Our legal services will not begin, and we will not be working on your matter, until the retainer fee is paid.

You will be informed as to how that retainer is being used in a monthly statement we will send you, covering the fees earned and the costs incurred on your matter.

Additionally, please be aware that certain cases may have a minimum retainer fee, oftentimes because of factors like whether there are certain costs that will be immediately incurred.

Expenses: Our policy is not to advance any substantial costs or expenses, and if any such expenditure is anticipated, we will advise you of the costs that are incurred in pursuit of your case, and we will generally ask you to pay such expenses directly or provide us with funds to make the expenditure. To the extent costs and expenses are incurred or advanced by us, we ask that you reimburse us for such expenses incurred and costs advanced on your behalf. These general costs and expenses include, but are not limited to, filing fees, out-of-pocket travel and meal expenses, delivery charges, and litigation-related expenses such as expert fees, witness fees, court reporter fees and the like. Expenses and costs will automatically be billed and will also be included in each bill for legal services if not previously paid. No expenses will be incurred without your prior approval, and if you have any questions about certain items, we will be freely available to discuss them.

We accept all major credit cards, Apple Pay, Google Pay, cashier's checks, certified checks, and money orders.




Are you open on weekends or after hours?


All office visits are by appointment only, and we generally ask that our clients make appointments with us during regular business hours, which are from 9:00am to 5:00pm, Monday through Friday. However, there may be some pressing matters that may lead you to request that we meet in the evenings, or during the weekends. While we are willing to meet with you outside of regular business hours, please keep in mind that we reserve the right to add a surcharge to our regular fees for the after-hours appointment.




How will I be kept informed of my case?


In the legal profession, the number one complaint that clients have with their attorneys is due to lack of communication. Here at Farino Law, we understand the importance of communication and transparency between attorney and client, and we strive to keep you informed about your case in a clear, concise, and consistent manner. However, it is also important to consider that most legal cases have frequent stretches of time where very little appears to be happening, but this does not mean that no work is being done on your case. Generally, we are hard at work making sure that your needs are met. This also means that we will contact you only when there are updates in your case, or when we need to inform you of other things, such as if your presence is required in our office or in court. If you have questions about the direction of your case, or if you are unsure of something, please feel free to contact our office during regular business hours. If we miss you, we will be sure to contact you in a timely manner.




Farino Law observes the following holidays:


New Year's Day: January 1 Martin Luther King, Jr. Day: January 15 Memorial Day: May 28 Independence Day: July 4 Labor Day: September 3 Veterans Day: November 12 Thanksgiving Day: November 22 Christmas Day: December 25




What states do Farino Law serve?


Farino Law is authorized to do business in Virginia and Florida.




How can I pay an invoice?


Farino Law accepts the following payment methods. You may pay by: a) Personal check, cashier's check, or money order; b) Credit or debit card, which we process with our Square Terminal; or, c) PayPal. Please be advised that some payment methods come with transaction fees. Although paying with a check or money order does not incur a processing fee, we will charge an additional $50.00 for bounced checks. If you wish to pay by credit card or debit card, Square charges 2.75% for all swiped/dipped transactions, and 3.5% and 15 cents for all keyed transactions. If you wish to pay by Paypal, Paypal charges 2.9% and 30 cents for all transactions.





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